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Policies

 Last update on 15/07/2020 --- (Latest changes are now bold)

 

The following are the policies of Naiades. Please read these policies if you use this website and before purchasing from the shop. If you do not agree, simply don’t use this website.

  1. Privacy
  2. Terms & conditions
  3. Payment
  4. Delivery
  5. Returns and exchanges
  6. Additional policies
  7. Sizing
  8. Care
  9. Contact

 

  1. Privacy

Please read the full privacy policy here.

- This basically explains what personal information is collected and how it is used, as well as your rights according to the GPDR law.

- This policy exists to protect both you and me, and of course to be compliant with the law.

 

  1. Terms & conditions

Please read the full terms & conditions here.

- This is about the color settings of your computer monitor’s display, that information of products can be changed and an order can be refused at any time, copyright laws etc.

- This policy also exists to protect both you and me, and of course to be compliant with the law.

 

  1. Payment

- All payments are processed through Shopify, which ensures up to date security.

- Most credit cards are accepted, as well as PayPal.

- I do not accept payment plans.

 

  1. Delivery

- Everything is ready to ship and will be processed within 1-3 business days. This may be extended due to local holidays.

- Estimated delivery times can be found below.

- Once an order is processed, you will receive an email with tracking number. You always receive a tracking number.

- All items can be delivered to most countries in the world. Shipping rates will be calculated during checkout. If your country is not accepted, please send me an email at naiadescollection@gmail.com.

- Shipping can be combined if you order multiple times in a collection release. The rates are based upon weight and I'll refund any excess shipping within 1-3 business days.

- Standard shipping: items will be shipped with the local mail service Correos.

- Everything will be shipped from Spain mainland. International customers may get charged import duties or taxes by your local customs. Please check in advance if this applies to your country, as I am not responsible for these additional fees.

- I am not responsible for items lost or damaged in the mail. Check up with your local mail service on what actions to take.

- The customer is responsible for providing the correct order information. If you need to update your shipping address after an order is placed, please send your new information to naiadescollection@gmail.com, before your order is processed. If your order is already processed, additional shipping fees may apply. If your order is already shipped, then I suggest you contact the owner of the information you provided.

 

Estimated delivery times

Be advised that this is an estimation only. It might take longer due to unexpected delays or holidays.

- Standard (Correos)

Spain

48/72h

Main European destinations

3-5 days

Russia

From 9 days

Main destinations in America (except Mexico)

5-8 days

Main destinations in Asia

6-8 days

 

- DHL

USA & Canada

2-4 days

 

 

  1. Returns and exchanges

- Contact me at naiadescollection@gmail.com with your order number so I can review your case.

- Returns or exchanges are only accepted within 14 days after delivery. After that I do not offer any refunds or exchanges.

- Underwear, sale items and gift cards cannot be returned or exchanged.

- If the item is damaged due to my mistake, I will repair, replace or give you a full refund, depending on the case.

- To be eligible for a return or an exchange, the item must be unused and in the same condition as you received it. If these conditions are not met when I receive the item back, the refund or exchange will be denied.

- All postage costs are at your expense.

 

  1. Additional policies

- My clothing is limited and only sold here. I do not sell on any other platform!

- I do not accept custom orders.

- Items cannot be put on hold, as everyone gets a fair chance.

- The colors of hand dyed items may vary from the photo, as each item is dyed in different batches.

- It is your responsibility to follow the care instructions. If you do, your items will last for many years.

 

  1. Sizing

- Find your size in the chart below. Please note that the size names are only as a reference. Always check your size through the measurements in centimetres or in inches.

 

XS

S

M

L

XL

EU

32-34

36-38

40-42

44-46

48-50

UK

4-6

8-10

12-14

16-18

20-22

US

2-4

6-8

10-12

14-16

18-20

 

 

 

 

 

 

Bust (cm)

76-80

84-88

92-96

100-104

108-112

Waist (cm)

60-64

68-72

76-80

84-88

92-96

Hip (cm)

84-88

92-96

100-104

108-112

116-120

 

 

 

 

 

 

Bust (in)

30-31.5

33-34.6

36.2-37.8

39.4-41

42.5-44

Waist (in)

23.6-25.2

26.8-28.4

30-31.5

33-34.6

36.2-37.8

Hip (in)

33-34.6

36.2-37.8

39.4-41

42.5-44

45.7-47.2

 


 

8.Care

- All care instructions are delivered with your order. Below an overview for you to read at any time.

- Hand dyed items are best hand washed in cold water with a natural detergent. You can wash them in the washing machine on a low speed cycle in cold water.

- Do not use laundry softener.

- You can tumble dry on a low heat cycle, but I recommend to avoid it if possible.

- Iron the item inside out on a medium heat setting.

- Do not bleach or dry clean in any case.

 

  1. Contact

- If these policies didn’t answer your question, or for matters on orders, returns or exchanges, send an email to naiadescollection@gmail.com